The quickest way to catch us is by sending an email to customercare@rackupgo.com requesting that we pause your order.
You will receive an email with your tracking number as soon as our warehouse processes your order, and the carrier picks it up. Typical processing time is 1-2 business days.
Please visit our Returns page to submit your return authorization request.
Very sorry to hear of the damage! Please visit our Returns page to submit your damage claim. We will get you taken care of right away!
Very sorry to hear of the issue there! Please visit our Returns page to submit for your replacement. We will get you taken care of right away!
Very sorry to hear of the issue there! Please send us an email at customercare@rackupgo.com and we will get you taken care of right away!
