CONTACT US

Drop us a line.

RackUp+Go HQ

4521 N Hillcrest Ave, Sioux Falls, SD 57104

(888) 929-3149

For Wholesale Inquiries, contact our sister company,

Upfitters Wholesale

FAQ

How do I change my order?

The quickest way to catch us is by sending an email to customercare@rackupgo.com requesting that we pause your order.

How can I track my package?

You will receive an email with your tracking number as soon as our warehouse processes your order, and the carrier picks it up. Typical processing time is 1-2 business days.

How do I return an item?

To submit your return authorization request, please send an email to customercare@rackupgo.com

My order was damaged in transit!

Very sorry to hear of the damage! Please send pictures of the damage to customercare@rackupgo.com to begin your damage claim. We will get you taken care of right away!

I received the wrong item!

Very sorry to hear of the issue there! Please send us email to customercare@rackupgo.com to submit for your replacement. We will get you taken care of right away!

My package is missing a part!

Very sorry to hear of the issue there! Please send us an email at customercare@rackupgo.com and we will get you taken care of right away!

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Top Distribution Center Locations

  • Sioux Falls, SD

  • Exeter, PA

  • Eastvale, CA

  • Austell, GA

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