The quickest way to catch us is by sending an email to customercare@rackupgo.com requesting that we pause your order.

You will receive an email with your tracking number as soon as our warehouse processes your order, and the carrier picks it up. Typical processing time is 1-2 business days.

To submit your return authorization request, please send an email to customercare@rackupgo.com

Very sorry to hear of the damage! Please send pictures of the damage to customercare@rackupgo.com to begin your damage claim. We will get you taken care of right away!

Very sorry to hear of the issue there! Please send us email to customercare@rackupgo.com to submit for your replacement. We will get you taken care of right away!

Very sorry to hear of the issue there! Please send us an email at customercare@rackupgo.com and we will get you taken care of right away!